Shipping Policy
Last updated: February 1, 2026
Processing Times
At MONLI, we prioritize rapid fulfillment to keep your shelves stocked. Orders placed before 2:00 PM EST qualify for same-day processing and shipping. We guarantee fulfillment within 48 hours for all wholesale orders submitted through our partner portal.
Shipping Methods & Rates
| Method | Estimated Delivery | Rate |
|---|---|---|
| Standard Ground | 3-5 Business Days | Free over $500 ($18.50 under) |
| Expedited | 2 Business Days | $34.00 |
| Overnight | Next Business Day | $65.00 |
Free Shipping Threshold
All domestic wholesale orders over $500.00 qualify for complimentary Standard Ground shipping. Partner Tier members receive additional benefits including discounted expedited rates and priority queue placement.
Shipping Regions
We currently ship to all 50 US states. All orders are dispatched directly from our primary distribution center in Greenville, South Carolina. This central location allows us to reach most East Coast retailers within 2 business days.
Greenville, SC Distribution Center
Tracking Your Order
Once your order has been scanned into the carrier's system, you will receive an automated email notification containing your tracking number and a link to follow the progress of your shipment. Tracking details typically update within 12 hours of departure from our warehouse.
Wholesale Order Shipping
For approved wholesale partners, we offer specialized shipping arrangements based on order volume:
- Orders under $500: Standard shipping rates apply
- Orders $500-$1,000: 50% shipping discount
- Orders over $500: Free shipping within the continental U.S.
International wholesale shipping is calculated on a case-by-case basis. Please contact us at wholesale@monlipets.com for specific quotes.
Damaged or Lost Shipments
While we take every precaution to ensure your order arrives in perfect condition, accidents can happen during transit. If your shipment arrives damaged:
- Document the damage with clear photographs of the exterior packaging and the damaged contents.
- Retain all packaging materials for potential inspection by the carrier.
- Contact our Wholesale Success team within 48 hours of delivery.
Returns
Looking for information on how to return an item? Please visit our Returns & Exchanges Policy page for detailed instructions and eligibility requirements.
This shipping policy was last updated on February 1, 2026 and applies to all orders placed through our website. We reserve the right to modify these policies at any time. Changes will be effective immediately upon posting to this page.