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Shipping Policy

Last updated: May 1, 2025

Standard Shipping

Free shipping on U.S. orders over $75. Orders typically ship within 1-2 business days.

International

We ship to Canada, Europe, Australia, and select countries. Duties and taxes are the buyer's responsibility.

Delivery Timeline

U.S. orders: 3-5 business days.
International: 7-14 business days, depending on location.

General Shipping Information

At Monli, we're committed to ensuring your eco-friendly dog toys reach you safely and efficiently. All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

We use eco-friendly packaging materials for all shipments, aligning with our sustainability mission. Tracking information will be provided via email once your order ships.

Shipping Methods & Costs

Domestic (United States)

  • Standard Shipping (USPS First Class): $4.95 (Free on orders over $75)
  • Expedited Shipping (USPS Priority): $9.95
  • Express Shipping (USPS Priority Express): $24.95

International

International shipping rates vary by country and weight. Shipping costs will be calculated at checkout. Please note that international customers may be subject to import duties and taxes upon delivery, which are the responsibility of the customer.

Wholesale Order Shipping

For approved wholesale partners, we offer specialized shipping arrangements based on order volume:

  • Orders under $500: Standard shipping rates apply
  • Orders $500-$1,000: 50% shipping discount
  • Orders over $300: Free shipping within the continental U.S.

International wholesale shipping is calculated on a case-by-case basis. Please contact us at wholesale@monlipets.com for specific quotes.

Delivery Timelines

Estimated delivery times after shipping:

  • Domestic Standard: 3-5 business days
  • Domestic Expedited: 2-3 business days
  • Domestic Express: 1-2 business days
  • Canada: 7-10 business days
  • Europe: 10-14 business days
  • Australia/New Zealand: 12-16 business days
  • Other International: 14-21 business days

Please note that these are estimates and delivery times may vary based on customs processing, weather conditions, and other factors beyond our control.

Order Tracking

You will receive a shipping confirmation email with tracking information once your order ships. You can also view your order status and tracking information by logging into your account on our website.

If you have questions about your shipment, please contact us at support@monlipets.com.

Shipping Restrictions

We currently do not ship to P.O. boxes or APO/FPO addresses. For certain international destinations, shipping availability may be limited due to regulatory requirements.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit:

  • Domestic orders: Please notify us within 7 days of the expected delivery date
  • International orders: Please notify us within 21 days of the expected delivery date

We will work with the carrier to locate your package or process a replacement shipment. Please contact our customer support team at support@monlipets.com for assistance.

Our Environmental Commitment

At Monli, sustainability is core to our mission. Our shipping practices reflect this commitment:

  • All packaging materials are recyclable or biodegradable
  • We use minimal packaging to reduce waste
  • Carbon-neutral shipping options are available at checkout
  • We consolidate orders whenever possible to reduce shipping emissions

Contact Us

If you have any questions about our shipping policies, please contact us:

This shipping policy was last updated on May 1, 2025 and applies to all orders placed through our website. We reserve the right to modify these policies at any time. Changes will be effective immediately upon posting to this page.