Accessibility Statement

At Monli, we believe that the web should be accessible to all, regardless of technology or ability. We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which define how to make web content more accessible to people with a wide range of disabilities, including:

• Visual impairments, including blindness and low vision
• Hearing impairments
• Mobility limitations
• Cognitive disabilities
• Speech disabilities

Our accessibility efforts apply to both our public-facing website and our wholesale portal, ensuring that our business customers with disabilities can also effectively use our services.

We have implemented various features to enhance the accessibility of our website:

• Semantic HTML: We use proper HTML elements to create a logical document structure.
• Text Alternatives: We provide text alternatives for non-text content, such as images.
• Keyboard Navigation: All functionality is available using a keyboard.
• Focus Indicators: Visual focus indicators help keyboard users track their location.
• Color Contrast: We maintain sufficient color contrast between text and backgrounds.
• Resizable Text: Our website supports browser text resizing without loss of functionality.
• Form Labels: All form fields have appropriate labels to guide users.
• Error Identification: Form errors are clearly identified and explained.
• ARIA Attributes: We use ARIA (Accessible Rich Internet Applications) attributes when necessary to enhance accessibility.

Our website is designed to be compatible with:

• Screen Readers: Including JAWS, NVDA, VoiceOver, and TalkBack.
• Browser Accessibility Features: Such as zoom, high contrast, and text size adjustments.
• Assistive Technologies: Including switches, alternative keyboards, and other input devices.

We regularly test our website with a variety of these technologies to ensure compatibility.

While we strive to ensure a fully accessible experience, we are aware of the following limitations that we are actively working to address:

• Some older PDF documents may not be fully accessible. We are in the process of updating these files.
• Certain third-party content or plugins may not meet all accessibility requirements. We are working with our providers to improve these elements.
• Some complex data visualizations in our wholesale reporting section may have alternative text but lack detailed descriptions of trends. We are developing more comprehensive text alternatives.

We are committed to resolving these issues as quickly as possible and welcome any feedback that helps us improve.

We welcome your feedback on the accessibility of the Monli website. Please let us know if you encounter any barriers to accessibility or if you have suggestions for improvement:

• Email: support@monlipets.com
• Phone: +1 (310) 403-1869
• Mail:
  Monli LLC
  Attn: Accessibility Team
  101 N Main St, Greenville, SC 29601

If you need assistance accessing any content on our website or have questions about our accessibility features, please contact us using the information above. We will make every reasonable effort to accommodate your needs.

Upon request, we can provide alternative formats of information on our website, including:

• Electronic text documents
• Large-print documents
• Audio descriptions of visual content
• Telephone assistance for navigating the website

For wholesale customers, we can also provide product information, order forms, and invoices in accessible formats. Please contact our wholesale support team atwholesale@monlipets.comor call +1 (310) 403-1869 to request these accommodations.

Our website's accessibility is evaluated in the following ways:

• Self-evaluations: Regular internal testing using automated tools and manual review.
• External audits: Periodic evaluations by accessibility specialists.
• User feedback: Ongoing collection and review of user experiences.
• Remediation: Prompt addressing of identified issues.

We test for accessibility throughout our development process and conduct comprehensive reviews before major releases.

To ensure our commitment to accessibility is maintained:

• Our web development team receives regular training on web accessibility standards and best practices.
• Content creators are trained in creating accessible documents and media.
• Customer service staff are prepared to assist users with disabilities.

We believe that accessibility is a shared responsibility across our organization and invest in building this knowledge among our team.

Monli is committed to ongoing improvement of our website's accessibility. We:

• Regularly review our website for accessibility issues
• Fix identified problems in a timely manner
• Incorporate accessibility into our design and development processes
• Train our staff on accessibility best practices
• Consider accessibility in selecting third-party services

We are dedicated to making our digital presence accessible to all users and continuously work toward that goal.

For more information about web accessibility, you may find these resources helpful:

• Web Content Accessibility Guidelines (WCAG)
• W3C Web Accessibility Initiative (WAI)
• Americans with Disabilities Act (ADA)
• Section 508