Shipping Policy
Last updated: February 1, 2026
Processing Times
At MONLI, we prioritize prompt fulfillment to keep your shelves stocked. Wholesale orders typically ship within 1-3 business days of being placed through our partner portal. Processing times may vary during peak periods and around holidays.
Shipping Methods & Rates
| Method | Estimated Delivery | Rate |
|---|---|---|
| Standard Ground | 3-5 Business Days | Free over $300 (first order) / $500 (returning); rated by weight below threshold |
| Expedited | 2 Business Days | $34.00 |
| Overnight | Next Business Day | $65.00 |
Free Shipping Threshold
First orders of $300.00 or more qualify for complimentary Standard Ground shipping within the continental U.S. and Canada; returning customers qualify at $500.00 or more. Partner Tier members receive additional benefits including discounted expedited rates and priority queue placement.
Shipping Regions
We currently ship to all 50 US states and across Canada. All orders are dispatched directly from our primary distribution center in Greenville, South Carolina. This central location allows us to reach most East Coast retailers within 2 business days.
Greenville, SC Distribution Center
Tracking Your Order
Once your order has been scanned into the carrier's system, you will receive an automated email notification containing your tracking number and a link to follow the progress of your shipment. Tracking details typically update within 12 hours of departure from our warehouse.
Wholesale Order Shipping
For approved wholesale partners, free shipping is available based on order value and destination:
- First order $300 or more: Free shipping within the continental U.S. and Canada
- Returning orders $500 or more: Free shipping within the continental U.S. and Canada
- Orders below the free-shipping threshold: Standard shipping rates apply
International wholesale shipping (outside the continental U.S. and Canada) is calculated on a case-by-case basis. Please contact us at wholesale@monlipets.com for specific quotes.
Damaged or Lost Shipments
While we take every precaution to ensure your order arrives in perfect condition, accidents can happen during transit. If your shipment arrives damaged:
- Document the damage with clear photographs of the exterior packaging and the damaged contents.
- Retain all packaging materials for potential inspection by the carrier.
- Contact our Wholesale Success team within 48 hours of delivery.
Returns
Looking for information on how to return an item? Please see the Returns and Refunds section of our Terms and Conditions for detailed instructions and eligibility requirements.
This shipping policy was last updated on February 1, 2026 and applies to all orders placed through our website. We reserve the right to modify these policies at any time. Changes will be effective immediately upon posting to this page.