Last Updated: June 21, 2025
At Monli LLC ("Monli," "we," "us," or "our"), we value your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our wholesale B2B services.
By accessing or using our website, you agree to the collection and use of information in accordance with this policy.
1\. Information We Collect
1.1 Personal Information
We collect information that you provide directly to us, including:
Name and contact information (first name, last name, email address)
Business information (company name, business type, tax ID/EIN)
Billing and shipping addresses
Phone number
Payment information (processed securely through Stripe)
Payment method preferences and consent records
Order history and preferences
Account login credentials
Customer service communications
Business credentials and licensing information
Wholesale application details
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
Log data (IP address, browser type, pages visited)
Device information
Cookie data
Usage information through Google Analytics
Referring website
Time and date of your visit
Time spent on pages
Operating system information
1.3 Cookies and Tracking Technologies
We use essential cookies required for:
Website functionality
Shopping cart management
User authentication
Security features
We do not allow third-party cookies or tracking pixels on our website. You can control cookies through your browser settings, but disabling cookies may limit your ability to use some features of our website.
2\. How We Use Your Information
We use your personal information for:
Processing and fulfilling orders
Verifying business credentials and wholesale eligibility
Communicating about your orders
Providing customer support
Sending marketing communications (with your consent)
Improving our website and services
Detecting and preventing fraud
Complying with legal obligations
Administering promotions, surveys, or other site features
Enforcing our terms of service
Storing payment methods securely when you provide consent
Maintaining consent records for regulatory compliance
3\. Data Storage and Security
3.1 Storage
Customer and order information is stored in encrypted databases
Payment information is securely processed and stored by Stripe
Encrypted backup systems maintain copies for disaster recovery
3.2 Security Measures
We implement multiple layers of security:
SSL encryption for all data transmission
Enterprise-level firewall protection
Regular security audits
Multi-factor authentication for administrative access
Automated malware scanning
Regular software updates
Limited employee access to customer data
Secure password policies
Access controls and authentication protocols
Staff training on data protection
3.3 Payment Method Storage
When you choose to save payment methods for future purchases:
Payment details are securely stored by Stripe, not on our servers
We only store your consent preferences and associated metadata
You can remove saved payment methods anytime through your account portal
Consent records are maintained for compliance and audit purposes
3.4 Retention Periods
We retain your information for:
Active accounts: Until account closure
Inactive accounts: 24 months after last activity
Order information: 7 years (tax compliance)
Marketing preferences: Until opt-out
Payment data: Per Stripe's retention policies
Payment method consent records: 7 years (compliance requirements)
Business verification documents: 7 years after account closure
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
4\. Third-Party Services
We work with trusted service providers:
Stripe: Payment processing
Google Analytics: Website analytics
These providers have their own privacy policies and data handling practices. All third-party service providers with whom we share your information are required to protect your information in a manner consistent with this Privacy Policy and are prohibited from using your personal information for any purpose other than to provide the requested services.
5\. Information Sharing and Disclosure
We do not sell, trade, or rent your personal identification information to others. We may share your information in the following circumstances:
Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you (such as payment processors, shipping companies, and customer service providers).
Business Transfers: If Monli LLC is acquired by or merged with another company, your information may be transferred to the new owners.
Legal Compliance: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
6\. Data Breach Procedures
In the event of a data breach:
We will notify affected customers within 72 hours
Provide details about compromised information
Offer guidance for protecting yourself
Engage cybersecurity experts
Notify relevant authorities
Provide regular updates on remediation
Offer credit monitoring when appropriate
7\. Your Rights and Choices
7.1 Access Your Data
You can access your personal information by:
Logging into your account dashboard
Viewing your profile and order history
Contacting [privacy@monlipets.com](mailto:privacy@monlipets.com)
7.2 Update Your Information
You may update your data by:
Editing your account profile
Contacting customer service
Emailing [privacy@monlipets.com](mailto:privacy@monlipets.com)
7.3 Delete Your Data
To request data deletion:
Email [privacy@monlipets.com](mailto:privacy@monlipets.com)
We will process your request within 45 days
Some information may be retained for legal requirements
7.4 Marketing Preferences
You can opt-out of marketing communications:
Using the unsubscribe link in emails
Updating preferences in your account
Contacting customer service
Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders and account.
7.5 Additional Rights
Depending on your location, you may have certain rights regarding your personal information:
The right to access and receive a copy of your personal information
The right to rectify or update your personal information
The right to restrict or object to our processing of your personal information
The right to have your personal information erased (the "right to be forgotten")
The right to data portability
The right to withdraw consent at any time
8\. Legal Basis for Processing
We process your personal information based on:
Contract fulfillment: Processing orders and providing services
Legal obligations: Tax records and regulatory compliance
Legitimate interests: Fraud prevention and business operations
Your consent: Marketing communications and optional features
9\. International Data Transfers
Monli LLC is based in the United States. Your information may be processed and stored in the United States and other countries where our service providers maintain facilities. By providing your information, you consent to the transfer of your information to countries that may have different data protection rules than your country.
When transferring data from the European Economic Area (EEA) to countries without an adequacy decision, we implement appropriate safeguards such as standard contractual clauses approved by the European Commission.
10\. Children's Privacy
Our website is directed at businesses and is not intended for children under the age of 16\. We do not knowingly collect personal information from children under 16\. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.
11\. Third-Party Links
Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of any third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any site you visit.
12\. California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information. This section describes your CCPA rights and explains how to exercise those rights.
12.1 Categories of Information Collected
We collect the following categories of personal information:
Identifiers (name, email, phone, address)
Commercial information (order history, preferences)
Financial information (payment details, processed by Stripe)
Internet activity (website usage, analytics)
Professional information (business details, credentials)
12.2 Your CCPA Rights
Right to know what personal information we collect, use, and disclose
Right to request deletion of personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising CCPA rights
To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will not discriminate against you for exercising any of your CCPA rights.
13\. Changes to This Privacy Policy
Monli LLC reserves the right to update this Privacy Policy at any time. When we do, we will:
Post the new policy on our website
Send an email to registered users for material changes
Update the "Last Updated" date
We encourage you to frequently check this page for any changes to stay informed about how we are protecting your information. Your continued use of our website after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the modified Privacy Policy.
14\. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Privacy concerns: [privacy@monlipets.com](mailto:privacy@monlipets.com)
Security issues: [security@monlipets.com](mailto:security@monlipets.com)
Phone: Monday-Friday, 9am-5pm EST
Mail: Monli LLC Privacy Team
Contact form available on our website
We will respond to your request within 30 days.