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Terms and Conditions

Effective Date: July 1, 2025

Table of Contents

01 Introduction 02 Acceptance of Terms 03 Product Information and Standards 04 Sustainability and Social Responsibility 05 Orders and Pricing 06 Payment and Financial Terms 07 Shipping and Delivery 08 Returns, Exchanges, and Warranty 09 Intellectual Property Rights 10 Account Management and Access 11 Privacy and Data Protection 12 Limitation of Liability and Disclaimers 13 Dispute Resolution 14 Modification of Terms 15 General Provisions 16 Contact Information

Last Updated: 7/1/2025

1. Introduction

Welcome to Monli LLC ("Monli," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website, purchase of our products, and all related services including wholesale and white label programs. By accessing our website or purchasing our products, you agree to be bound by these Terms.

Company Information:

  • Legal Name: Monli LLC
  • Location: Greenville, South Carolina, USA
  • Founded: 2025
  • Business Type: Family-owned sustainable pet product manufacturer

2. Acceptance of Terms

By accessing our website, creating an account, placing an order, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please discontinue use of our website and services immediately.

3. Product Information and Standards

3.1 Product Description

Our handcrafted pet rope toys are made from eco-friendly materials such as upcycled cotton waste, natural hemp, and blends of both, responsibly sourced from our family’s textile manufacturing operations. All products:

  • Meet Global Recycled Standard (GRS) requirements
  • Are manufactured using our 100-year family legacy of textile expertise
  • Undergo rigorous quality control processes
  • Are designed for safety, durability, and environmental responsibility

3.2 Manufacturing Heritage

Monli leverages a century of family expertise in cotton recycling and textile manufacturing, ensuring:

  • Consistent quality through vertical integration
  • Sustainable production practices
  • Transparency in our supply chain
  • Direct oversight of manufacturing processes

3.3 Safety Guidelines

Mandatory Safety Practices:

  • Always supervise pets during playtime
  • Regularly inspect toys for wear, damage, or loose components
  • Remove and replace damaged toys immediately
  • Choose appropriate toy sizes for your pet's breed and size
  • Follow all product-specific care instructions
  • Discontinue use if your pet shows signs of allergic reaction

3.4 Care Instructions

Proper Maintenance:

  • Machine washable on gentle cycle with mild, eco-friendly detergent
  • Air dry completely before returning to pet
  • Inspect before and after each use
  • Trim any loose threads with scissors
  • Rotate toys regularly to extend lifespan
  • Store in clean, dry environment away from direct sunlight

4. Sustainability and Social Responsibility

4.1 Environmental Commitment

Monli is committed to environmental stewardship through:

  • Upcycling textile waste that would otherwise enter landfills
  • Using eco-friendly manufacturing processes
  • Minimizing packaging waste
  • Supporting sustainable business practices

4.2 Community Impact

We’re proud to support animals and the planet through every purchase. We donate select products to local pet shelters across the U.S., and give 1% of our sales to environmental causes through 1% for the Planet.

5. Orders and Pricing

5.1 Retail Consumer Orders

  • No minimum order requirement
  • Prices displayed in USD unless otherwise specified
  • Prices subject to change without notice
  • All prices exclude shipping, taxes, and duties
  • Product availability subject to inventory levels

5.2 Wholesale Program

Qualification Requirements:

  • Valid business license and tax identification
  • Approved wholesale application
  • Agreement to Monli's retail partner policies

Wholesale Terms:

  • Minimum order value: $100
  • Minimum quantity per SKU: 5 units
  • Volume discounts available based on order size
  • Payment terms: Net 30 for approved accounts
  • Wholesale pricing confidential and non-transferable
  • Marketing support materials provided

5.3 White Label and Custom Manufacturing

Custom Production Terms:

  • Minimum order value: $2,500
  • Minimum quantity per design: 150 units
  • Lead time: 4-8 weeks, depending on complexity
  • Payment terms: 50% deposit, balance before shipping
  • Custom packaging and branding are available
  • Intellectual property agreements are required

6. Payment and Financial Terms

6.1 Accepted Payment Methods

Retail Customers:

  • Major credit cards (Visa, MasterCard, American Express, Discover)
  • PayPal and PayPal Pay Later
  • Shop Pay and Apple Pay
  • Bank transfers for large orders

Wholesale Customers:

  • Credit cards for initial orders
  • Net 30 terms for approved accounts
  • Wire transfers for international orders
  • Purchase orders accepted from qualified accounts

6.2 Payment Security

  • All transactions processed through PCI DSS compliant systems
  • SSL encryption for all financial data
  • We do not store complete credit card information
  • Fraud prevention measures implemented

6.3 Late Payment Policy

For wholesale accounts:

  • 1.5% monthly service charge on overdue balances
  • Account suspension for payments over 60 days late
  • Collection fees may apply to delinquent accounts

7. Shipping and Delivery

7.1 Domestic Shipping (USA)

  • Carriers: USPS, UPS, FedEx
  • Processing time: 1-3 business days
  • Standard delivery: 3-7 business days
  • Expedited shipping available
  • Tracking information provided automatically
  • Free shipping thresholds may apply

7.2 International Shipping

  • Available to most countries worldwide
  • Shipping costs calculated at checkout
  • Customs duties, taxes, and import fees buyer's responsibility
  • Compliance with international shipping regulations
  • Extended delivery times for international orders
  • Restricted or prohibited items vary by destination

7.3 Wholesale Shipping

  • Freight shipping available for some orders
  • Drop shipping services for qualified partners
  • Flexible shipping arrangements for regular customers
  • Expedited processing for wholesale orders

8. Returns, Exchanges, and Warranty

8.1 Retail Return Policy

  • Returns accepted within 30 days of delivery
  • Damaged or missing items must be reported within 14 days of receiving your shipment.
  • Items must be unused and in original packaging
  • Return shipping costs: customer responsibility unless item defective
  • Refunds processed within 5-7 business days
  • Exchanges available for different sizes or colors

8.2 Wholesale Return Policy

  • Returns accepted for defective merchandise only
  • Claims must be reported within 7 days of receipt
  • Photographic evidence required for damage claims
  • Replacement products provided for verified defects

8.3 Product Warranty

We warrant our products to be free from manufacturing defects for 90 days from purchase date. This warranty does not cover:

  • Normal wear and tear
  • Damage from misuse or neglect
  • Damage from improper cleaning
  • Modifications to the product

9. Intellectual Property Rights

9.1 Monli Property

All content, designs, logos, trademarks, and proprietary information are owned by Monli LLC or licensed for our use. This includes:

  • Product designs and specifications
  • Manufacturing processes and techniques
  • Marketing materials and content
  • Website design and functionality
  • Trade secrets and know-how

9.2 Wholesale Partner Rights

Approved wholesale partners may:

  • Use provided product images for legitimate retail purposes
  • Reference Monli as a supplier in appropriate contexts
  • Display products in retail environments
  • Use approved marketing materials

9.3 Restrictions

Without written permission, you may not:

  • Copy, reproduce, or reverse-engineer our products
  • Use our trademarks or trade names
  • Modify products for resale
  • Create derivative works based on our designs
  • Use our content for competing businesses

10. Account Management and Access

10.1 Account Registration

  • Accurate information required for all accounts
  • Responsibility to maintain current contact information
  • One account per business entity
  • Account sharing prohibited

10.2 Wholesale Account Privileges

  • Access to wholesale pricing and inventory
  • Marketing materials and product resources
  • Dedicated customer support
  • Account management tools and reporting

10.3 Account Termination

We reserve the right to terminate accounts for:

  • Violation of these Terms
  • Fraudulent activity
  • Unpaid balances
  • Misuse of wholesale privileges

11. Privacy and Data Protection

11.1 Information Collection

We collect and process:

  • Personal and business contact information
  • Payment and billing information
  • Order history and preferences
  • Website usage data and analytics
  • Communication preferences and feedback

11.2 Data Usage and Protection

Information is used exclusively for:

  • Order processing and fulfillment
  • Customer service and support
  • Marketing communications (with consent)
  • Business analytics and improvement
  • Legal compliance and fraud prevention

11.3 Data Security

  • Industry-standard security measures implemented
  • Regular security audits and updates
  • Limited access to personal information
  • Secure data transmission and storage
  • Compliance with applicable privacy laws

12. Limitation of Liability and Disclaimers

12.1 Product Liability

Monli's liability is limited to the purchase price of products. We are not liable for:

  • Injuries resulting from product misuse
  • Damage from failure to follow safety guidelines
  • Consequential or indirect damages
  • Third-party claims or losses
  • Force majeure events beyond our control

12.2 Business Interruption

We are not liable for business losses resulting from:

  • Supply chain disruptions
  • Manufacturing delays
  • Shipping delays or restrictions
  • Website maintenance or technical issues
  • Changes in product availability

12.3 Maximum Liability

Our total liability for any claims shall not exceed the total amount paid by the customer for the specific products involved in the claim.

13. Dispute Resolution

13.1 Informal Resolution

We encourage direct communication to resolve disputes. Contact our customer service team before pursuing formal legal action.

13.2 Governing Law

These Terms are governed by the laws of South Carolina, USA, without regard to conflict of law principles.

13.3 Jurisdiction

Any legal proceedings must be brought in the courts of Greenville County, South Carolina.

14. Modification of Terms

14.1 Right to Modify

We reserve the right to modify these Terms at any time. Material changes will be communicated via:

  • Email notification to registered users
  • Prominent website notification
  • Updated "Last Modified" date

14.2 Continued Use

Continued use of our services after modification constitutes acceptance of updated Terms.

15. General Provisions

15.1 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

15.2 Entire Agreement

These Terms constitute the complete agreement between parties regarding the subject matter herein.

15.3 Assignment

We may assign these Terms without notice. Customers may not assign their rights or obligations without written consent.

15.4 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

16. Contact Information

For questions about these Terms or our services:

Monli LLC

Wholesale Inquiries:

Custom Manufacturing:

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